Delivery

How much does it cost?

As standard we include FREE NEXT WORKING DAY DELIVERY to all UK mainland addresses (excluding, Channel Islands & Eire) on all heating products (this does not include tiling materials) Delivery outside the mainland UK may be arranged by prior agreement. You will be notified of the amount of the charge for this service and will at that point have to make a decision whether you wish to proceed with your order.

Delivery types available;

Standard delivery (FREE)
Next working day, before 9am (£25.00)
Next working day, before 10am (£10)

Pallet deals are on a 2 - 3 day delivery

How long does it take?

Items ordered before 2pm on any business day (Monday - Friday) excluding Bank Holidays should be delivered next business day (excluding Saturday), anytime up to 6.00pm. The standard delivery charge does not guarantee next day delivery; however every effort is made by us & the couriers to achieve this goal. Orders taken on Friday after 2pm, Saturday or Sunday will be dispatched on Monday (excluding Bank Holidays) for delivery on Tuesday. Orders taken on Friday before 2pm will be dispatched on Friday for delivery on Monday (excluding Bank Holidays). However, We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item, or any costs incured by customers tradesman unable to work, please ensure you have your materials before booking in any trades.

Please also bear in mind that we are Underfloor Heating distributors and not couriers. We pride ourselves on our service, and while that means that we despatch within 24 hours on a next business day service. The deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you. We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time.

Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.