We offer a lifetime guarantee on all our undertile mats and cable systems, we also offer a 1 year warranty on our thermostats,

Our electric underfloor heating systems are amongst the very best available and are constructed using the highest quality materials and the latest state of the art machinery. All of our underfloor heating mats and cables are individually tested (we do not allow batch testing) prior to packing, all mats and cables carry a specific resistance reading and serial number for complete reassurance.

We have such confidence in the quality of our quality products that we offer a lifetime warranty against failure of an underfloor heating mat or cable due to manufacturing defects.

Our Products meet all test requirements of International Standards (IEC 60335/IEC 60800/IEEE515, IS1554/694,etc)
Our Product Certifications -
ATEX by Baseefa Ltd., UK & SIRA Certification, UK
SEMKO by Intertek SEMKO AB, Sweden
VDE by VDE Testing & Certification Institute, Germany
FIMKO by SGS Fimko Ltd., Finland
UL by Underwriters Laboratories, US
CSA by CSA International, Canada
CE by Intertek SEMKO, SGS FIMKO & VDE

This guarantee does not cover any installation mistakes, the instruction booklet must be followed and the guarantee certificate must be signed and returned within 14 days of the installation, signed by the installing electrician, please note this guarantee does not cover any floor coverings or cost of labour involved, please see our terms and conditions for more details.

If you plan to install underfloor heating yourself take a look at our CableSafe™ installation guarantee - accidentally damage your cable and we will replace it for you! Click here for details