The Underfloor Heating Store | Underfloor Heating

Terms

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1)What information do we collect?

We may collect, store and use the following kinds of personal data:

(a)information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)

(b)information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

(c)information that you provide to us for the purpose of registering with us

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)administer the website

(b)improve your browsing experience by personalising the website

(c)enable your use of the services available on the website

(d)send to you goods purchased via the website, and supply to you services purchased via the website

(e)send statements and invoices to you, and collect payments from you

(f)send you general (non-marketing) commercial communications

(g)send you email notifications which you have specifically requested

(j)deal with enquiries and complaints made by or about you relating to the website

Financial details are not stored by our company in any form.

Shipping and returns

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Credit and Debit Cards Accepted:

Visa Credit

Mastercard

Visa Debit

Visa Electron

Switch/Maestro

Solo

Payment Methods:

Online payment only.

Shipping Destinations:

UK Shipping only.

Refunds:

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange if the product has a tag or sticker that has been removed. We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our standard address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product would be refunded. A 20% handling fee is chargable for orders returned if ordered in error.

Delivery Schedule

Next (working) day delivery is standard for all stock items provided orders are received and processed prior to 11am.

Returns policy

We will gladly replace any goods returned to us which are found to faulty, we do however make a restocking charges for returned goods that are incorrectly ordered or surplus to requirements.

Restocking charge covers cost of electrical safety testing, packing and administration required prior to resale of goods.

A 20% handling fee is charged to all return goods which are unwanted or have been ordered incorrectly.