

Order Date | Opening Times | Order Before 3pm | Order After 3pm |
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Mon 23rd Dec | 8am - 6pm | Delivery 24th Dec | Delivery 30th Dec |
Tues 24th Dec | 8am - 12pm | Orders place on this day will be delivered on 30th Dec | |
Wed 25th - Thurs 26th Dec | Closed | ||
Fri 27th Dec | 8am - 5pm | Delivery 30th Dec | Delivery 31st Dec |
Sat 28th - Sun 29th Dec | Closed | ||
Mon 30th Dec | 8am - 6pm | Delivery 31st Dec | Delivery 3rd Jan |
Tues 31st Dec | 8am - 3pm | Orders place on this day will be delivered on 3rd Jan | |
Wed 1st Jan | Closed | ||
Thurs 2nd Jan | Back to normal opening and delivery timesµ |
*Unless saturday delivery selected. µUnless delivery to Scotland due to bank holiday.
Delivery times are based on a next day service. Due to the busy period some items may be delayed, specifically non-UK deliveries.
Items on a 48hr service such as shower trays/screens may take 2-3 days.
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Contact Us
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Customer services:customerservices@theunderfloorheatingstore.com
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Showroom
Unit 12, Carnival park,
Carnival way,
Basildon, Essex, SS14 3WNMon - Thu 8am - 6pm Friday 8am - 5pm Saturday 8am - 12am Sunday &
Bank HolidaysClosed -
Trade Counter
Unit 11, Carnival park,
Carnival way,
Basildon, Essex, SS14 3WNMon - Thu 7:30am - 6pm Friday 7:30am - 5pm Saturday use reception Sunday &
Bank HolidaysClosed
* Returns and exchanges must be received 30 minutes before closing time if delivered in person.
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Request a quote?
Send us your plans and we'll provide you a quote.
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Lost your manual?
All our manuals are available to download.
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Help & advice
Need help installing? Check out our guide centre.


Our qualified team
All our technical staff are fully qualified electricians and plumbers. We are here to offer expert advice on any issues you may have. Our in-depth knowledge of structural sub floors, floor coverings and different installation methods makes us the industry's leading experts in both water and electric underfloor heating systems.