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The World's Largest Supplier Of Underfloor Heating
Fast & Reliable Delivery
Fast & Reliable Delivery
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We'll Beat Any Price
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Lifetime Warranty
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Expert Advice & Support

Shipping policy

At The Underfloor Heating Store, we strive to make every step of your order as easy and convenient as possible, from finding the right underfloor heating setup to best suit you to taking delivery of your system the very next day.

We're proud to offer a range of delivery options to suit you, including free delivery on all of our orders or next working day delivery for a fixed price of £5.

  • 2-3 working days delivery - FREE (If ordered before 4pm Monday - Friday)
  • Next working day - £4.99 (If ordered before 4pm Monday - Friday)
  • Next working day before 10.30am - £14.99 (If ordered before 4pm Monday - Friday)
  • Saturday delivery - £29.99 (If ordered before 4pm Monday - Friday)

Where do we deliver?

We've been delivering underfloor heating across mainland UK for over 15 years and we're proud to continue to deliver to addresses across England, Scotland and Wales.

Unfortunately, we do not currently ship to Northern Ireland, Ireland, the Channel Islands or elsewhere across the world. Wondering if we'll ship to you? Reach out to us on 01268 567016 and we'll be happy to assist!

Our next-day delivery service

We're proud to be able to offer next working day deliveries to all of our customers, ensuring you can get those last-minute orders in for your big project or a session of weekend DIY.

For all next working day deliveries, your order must be placed by 4pm on Monday to Friday, excluding bank holidays. All of our orders placed with next-day delivery will be delivered the next working day (i.e the next day excluding weekends and bank holidays).

Unfortunately, we cannot offer next-day delivery on any of our pallet deals, shower trays, Lustrolite panels, heat pumps or water cylinders.

Although we endeavour to always ensure your 'next day deliveries' are with you for the very next day, sometimes unforeseen circumstances, such as our third-party couriers not being able to deliver on time may hinder this. This is very rare, but we cannot be held responsible for the late delivery of an item, or any costs incurred by customers' tradesmen unable to work. Please ensure you have your materials before booking any trades.

Frequently Asked Questions

When is the earliest I can get my order delivered?

The earliest you'll be able to receive your order is normally the next working day. For orders that are placed on Sunday, this will arrive on Tuesday at the earliest due to minimal warehouse activity over the weekend. With a next working day delivery option available in the checkout, you could place an order any time before 4pm and receive your items the very next day. Orders placed after 4pm are unable to be shipped for next day, and will arrive the next working day thereafter.

What time will my order come?

The time your order will come depends entirely on the courier. For most orders, we can supply order tracking which will indicate an estimated time of which your products are set to arrive. If you haven't received a tracking email for your order, please contact our customer services. You can do this at ease via our website's live chat function.

Can I change my delivery date?

Yes, we can happily change the delivery date of your order as long as the order hasn't already been sent out. For more information regarding changing your delivery date, please contact our customer service team.

Can I change my delivery address after ordering?

Unfortunately, in most circumstances, we are unable to change your order's delivery address.

Can I collect my order from your trade counter?

We allow customers to collect their orders from our trade counter and showroom in Basildon, Essex, however, we currently do not have click-and-collect functionality built into our website. For click-and-collect orders, please call the sales team on 01268 567016.

Can I order to an address other than mine?

If your credit/debit card or other payment method has passed all of its security checks in the checkout, you should be able to select a different address other than the billing address.

Fast & Reliable Delivery
Fast & Reliable Delivery
Get a Quote
We'll Beat Any Price
Lifetime Warranty
Lifetime Warranty
Expert Advice & Support
Expert Advice & Support
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