Help & Support
Need assistance with an order you've placed? Let's get you sorted!
Returns & Replacements
At The Underfloor Heating Store, our customers have 30 days to upgrade, replace or refund their orders.
We're proud to offer a range of delivery options to suit you, including free delivery on all of our orders or next working day delivery for a fixed price of £4.99.
- 2-3 working days delivery - FREE for orders over £20 (If ordered before 4pm Monday - Friday)
- Next working day - £4.99 (If ordered before 4pm Monday - Friday)
- Next working day before 10.30am - £14.99 (If ordered before 4pm Monday - Friday)
- Saturday delivery - £29.99 (If ordered before 4pm Monday - Friday)
Price Match Promise
At The Underfloor Heating Store, our main priority is customer satisfaction. To cement our commitment to this, we are proud to offer our Underfloor Heating Price Match Promise. If you find a lower price on an identical product anywhere else, we will match it – guaranteed!
All of our underfloor heating products come with a warranty that covers defects in materials and workmanship. Both our warranties and the manufacturer warranties varies depending on the product, but typically range from 2 to 10 years.
Learn more about how you can spread the cost of your underfloor heating
Underfloor Heating Guides
Delve into underfloor heating mastery with a selection of carefully curated guides
Underfloor Heating Advice - Products & Installation
Achieve a successful underfloor heating experience with our trusted guidance and expert tips
Underfloor Heating Tips - Measurements
Accurately calculate room requirements, insulation estimates and adhesive quantities using our user-friendly guides and calculators
Underfloor heating is a much more efficient and effective way of heating the home because heat spreads out evenly in all directions, heating the room space from the bottom up. Underfloor heating is also very versatile as it can be...
Learn about renewable energy
In an ever-evolving world, renewable energy is emerging as a powerful force, propelling us towards a sustainable future. Join us on a journey of discovery as we explore the boundless opportunities that renewable energy presents for making your home remarkably energy efficient.