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Warranty Information

At The Underfloor Heating Store, we are committed to providing our customers with high-quality products and outstanding customer service. That's why we offer a comprehensive warranty on all of our underfloor heating products. Our warranties are designed to give you peace of mind and ensure that your underfloor heating system operates reliably for years to come.

  • Our non-transferable warranties belong to you as an individual buyer and do not transfer upon selling the product, nor do they transfer when you come to sell your home or venue with the product installed.
  • Proof of warranty will be requested from the customer upon all warranty claims.
  • Warranties do not cover any floor coverings or cost of labour involved.

All of our underfloor heating products come with a warranty that covers defects in materials. Both our warranties and the manufacturer warranties varies depending on the product, but typically range from 2 to 10 years. Please see our breakdown below:

ProWarm Guarantee

The award-winning brand of underfloor heating

ProWarm™ Electric Underfloor Heating

ProWarm™ are happy to offer a lifetime warranty on all electric underfloor heating mats, cables or thermostats, due to manufacturing defects.

  • Lifetime warranty is only valid when installed by an Approved Electrician in accordance with the latest IEE Wiring Regulations, with an installation confirming to Part P of the Building Regulations 2005.
  • Installation must be in accordance with manufacturers guidelines.
  • Product must be registered online at prowarm.com/register within 28 days of work completion, failure to do so will result in void of guarantee.
  • Warranty is in addition to and supplements your statutory rights, those rights are not affected in any way. If you do not register for the extended warranty within 28 days, the 1 year standard warranty will apply.

ProWarm™ CableSafe™ Guarantee

ProWarm™ exclusively offers a CableSafe™ guarantee that ensures a 'no quibble' exchange on any electric underfloor heating cable that is damaged during installation.

  • Guarantee is only valid if the installation followed the product installation guide.
  • Cut/damaged heating mat/cable must be returned to your retailer within 28 days of purchase, accompanied by your original dated sales invoice.

ProWarm™ Water Underfloor Heating

Our ProWarm™ water underfloor heating systems and products all feature a long-lasting warranty to ensure peace of mind:

  • Pipes - 50 years
  • Thermostats - 25 years
  • Manifolds - 10 years (In order to qualify, all existing systems must be power flushed before connecting underfloor heating system. Inhibitors must be used to prevent corrosion of the heating system)
  • Ball/Fill Valves - 3 years
  • Wiring Centres - 2 years
  • Actuators - 2 years
  • Pumps - 2 years

ProWarm™ Boards

  • Insulation Boards - 10 years

ProWarm™ Wet Room

  • Shower Trays - 15 year

All other products

BAL

Rapid Mat

Manufacturer/Supplier Warranty duration

  • 25 years + 10 years anti-fungal if regularly cleaned

Exclusions

  • Installed with non-BAL adhesives

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Adhesives/Levelling

Manufacturer/Supplier Warranty duration

  • 25 years

Exclusions

  • Incorrect use

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Grouts

Manufacturer/Supplier Warranty duration

  • 25 years

Exclusions

  • Incorrect use

Warranty/Duration Offered by Company

  • Manufacturers warranty only

DEVI

Heating cables and mats

Manufacturer/Supplier Warranty duration:

  • 10 years

Exclusions

  • Not registered
  • Installation by non-electricians
  • 3rd party damage
  • Consequential damage

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Other products

Manufacturer/Supplier Warranty duration

  • 2 years

Exclusions

  • Not registered
  • Installation by non-electricians
  • 3rd party damage
  • Consequential damage

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Touch thermostat

Manufacturer/Supplier Warranty duration

  • 5 years

Exclusions

  • Not registered
  • Installation by non-electricians
  • 3rd party damage
  • Consequential damage

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Grundfos

Pump

Manufacturer/Supplier Warranty duration

  • 2 years

Exclusions

  • Incorrect use
  • On site damage

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Floorwarmers

25 years warranty on mat kits

Heatmiser

Thermostats, Wiring Centres and Hubs

Manufacturer/Supplier Warranty duration

  • 2 years

Exclusions

  • Refunds - replacement, repair or credit only

Warranty/Duration Offered by Company

  • Manufacturers warranty only (ProWarm-branded thermostats lifetime warranty)

Instarmac

All products (Ultra-brand Tile Adhesives/Levelling Compounds/Grouts)

Manufacturer/Supplier Warranty duration

  • The lesser of 10 years or the life of the project. Additional proviso for underlayment materials - until the surface covering is changed or fails.

Exclusions

  • Instarmac has prepared a written specification and has inspected the proposed application area.
  • Materials have been applied strictly in accordance with the written specification and additional technical datasheets.
  • The application area has not been adversely affected by structural movement, environmental damage, significant change of use, exposure to adverse external elements, corrosive cleaning materials, substrate failure, DPM failure, ground disturbance due to other groundworks or natural wear and tear.
  • Aesthetic appearance of the product has not been affected due to corrosive cleaning, surface contamination or lack of maintenance.
  • Instarmac's personnel are allowed access to the site during preparation and application of the materials and following any claim to allow full access to investigate the issue.
  • Instarmac's materials must be used as a system to include primers and bonding aids when recommended. In the case of a claim, Instarmac reserves the right to use discretion during the assessment.

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Joule

Cylinders

Manufacturer / Supplier Warranty duration

  • 3 years, 5 years if installed by approved Joule installer

Exclusions

  • Incorrect use
  • Installed outside of UK mainland

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Lustrolite

High-gloss Acrylic Panels

Manufacturer / Supplier Warranty duration

  • 10 years, reducing in value by 10% per year after 3 years

Exclusions

  • Incorrect installation
  • Consequential damage
  • Removal and installation costs of replacement product

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Multipipe

Pipe

Manufacturer / Supplier Warranty duration

  • 50 years

Exclusions

  • Incorrect use
  • On site damage

Warranty/Duration Offered by Company

  • 50 years

Polypipe

Polyplumb and Polyfit hot and cold water supply and heating systems

Manufacturer / Supplier Warranty duration

  • 25 years

Exclusions

  • Not installed in accordance with manufacturer instructions
  • Not within normal domestic setting

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Manifolds

Manufacturer / Supplier Warranty duration

  • 2 Years

Actuators

Manufacturer / Supplier Warranty duration

  • 1 Year

Pipe

Manufacturer / Supplier Warranty duration

  • 50 Years

Wiring Centre

Manufacturer / Supplier Warranty duration

  • 1 Year

Thermostats

Manufacturer / Supplier Warranty duration

  • 2 Years

Motorised Valves

Manufacturer / Supplier Warranty duration

  • 2 years

Reliance

Mixing Valve

Manufacturer / Supplier Warranty duration

  • 2 years

Exclusions

  • Incorrect use

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Motorised Valves

Manufacturer / Supplier Warranty duration

  • 2 years

Manifolds, Ball Valves and Isolation Valves

Manufacturer / Supplier Warranty duration

  • 3 years

Exclusions

  • Incorrect use/installation

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Rifeing

Pipe

Manufacturer / Supplier Warranty duration

  • 50 years

Exclusions

  • Incorrect use
  • On site damage

Warranty/Duration Offered by Company

  • 50 years

Samsung

Valsir

Warmup

Various Suppliers

ThermaSkirt

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The Underfloor Heating Store, Unit 16 Carnival Park, Basildon. Opening hours

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© The Underfloor Heating Store is a trading name of The Underfloor Heating Store Limited. Registered office: Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL. Company number 05687171.

Samsung

Air Source Heat Pumps

Manufacturer / Supplier Warranty duration

  • 3 years if installed by non-Samsung installer.5 years if installed by approved Samsung installer.

Exclusions

  • Incorrect use
  • Installed outside of UK mainland

Warranty/Duration Offered by Company

  • Manufacturers warranty only

ThermaSkirt

10-year warranty

Valsir

Pipe

Manufacturer / Supplier Warranty duration

  • 50 years

Exclusions

  • Incorrect use
  • On site damage

Warranty/Duration Offered by Company

  • 50 years

Warmup

3iE thermostat, 4iE Smart Wi-Fi Thermostat and Type OTN-1991-WA

Manufacturer / Supplier Warranty duration

  • 3 years

Exclusions

  • Incorrect installation
  • Not registered
  • Consequential damages

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Tempo Digital Programmable Thermostat

Manufacturer / Supplier Warranty duration

  • 3 years

Exclusions

  • Incorrect installation
  • Not registered
  • Consequential damages

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Foil Heater

Manufacturer / Supplier Warranty duration

  • 15 years

Exclusions

  • Not registered within 30 days
  • Not connected to RCD

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Underfloor Heating Inscreed Cable System

Manufacturer / Supplier Warranty duration

  • 10 years

Exclusions

  • Incorrect installation
  • Consequential damage

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Undertile Heating System, Heating Mat and Heating Loose Wire System

Manufacturer / Supplier Warranty duration

  • Lifetime of the floor. Installation Guarantee - if the customer makes a mistake and damages the new heater before tiling, Warmup will, if returned within 30 days, replace a pre-tiled heater with another heater of the same make and model for free. If the new heater is damaged during tiling, an engineer will visit free of charge on the first visit to attempt to repair the damaged heater for free.

Exclusions

  • Not registered within 30 days
  • Not connected to RCD
  • Consequential Damages

Warranty/Duration Offered by Company

  • Manufacturers warranty only

Various Suppliers

Miscellaneous Items e.g. Tools/Testing Equipment

Manufacturer / Supplier Warranty duration

  • 12 months

Exclusions

  • Incorrect Use

Warranty/Duration Offered by Company

  • Manufacturers warranty only

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