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Click & Collect

Shop online and collect within 45 minutes from our Basildon branch

Say goodbye to traditional shopping hassles and hello to a streamlined experience that allows you to browse your favourite underfloor heating products online, order, and pick up your chosen products quickly as 45 minutes later from our Basildon branch. Warmth is just a click away.

It's as easy as...

Placing your order

Placing your order

  1. Select the products you want to buy and head to checkout
  2. Choose 'Click & Collect' as your shipping method
  3. Carefully read our click and collect T&Cs, otherwise, you may not be able to collect!
  4. Complete your order! Your products will be ready to pick up from our Basildon branch anywhere from 45 minutes later

Ready to collect?

Picking up your order

Picking up your order

  1. Head to the 'Trade Counter' at our collection address and press the bell for assistance. We've got parking right outside the entrance.
  2. Let a member of the team know you're here to collect and supply them with your order number and government-issued ID. Your ID will be checked against the order.
  3. Success, you're ready to take away your product. Always ensure your vehicle has enough space for any ordered goods before placing an order.
🕒 Collection times

You can click and collect from our Basildon branch between 8am and 5pm Monday to Friday. Please note if your order is placed within an hour of our closing time, your order will be ready an hour after opening on the next working day.

Where can I pick up?

Find us at Unit 12 Carnival Park, Carnival Close, Basildon, SS14 3WN

Conveniently located just a few minutes drive from both the A13 and A127 through Basildon, you'll find us located next to Festival Leisure Park.

Frequently Asked Questions

Discover everything you'll need to know before picking up your from us

Contact our team
What forms of ID do you accept?

We accept all UK-government issued/certified photographic passports, drivers licence or ID cards. We do not accept debit/credit cards as a form of ID, nor a named letter. You must have valid photographic ID to collect your order, otherwise, we will not be able to allow you to collect the order.

Can I cancel or modify my order?

You can cancel your Click & Collect order by contacting our team. You can also modify your order to be delivered if you've decided that you're unable to pick up the order from our address, simply reach out to our team and we'll be happy to resolve any issues. Please note, there may be an additional charge for delivery depending on order amount and address (this will be the same amount as if you choose a delivery option at the checkout).

How will I know when my order is ready to collect?

Your order will be ready for pick-up anywhere from 45 minutes after you've purchased the item(s) on our website. Please note: other than our order confirmation email, we do not send out a further email to let you know that this is ready.

Can someone collect on my behalf?

Unfortunately we do not currently accept someone other than the name on the order to collect your order - this is to prevent fraud.

How long will you hold my order?

We'll hold your order for up to 7 days, after which we reserve the right to cancel the order and refund via the original payment method.

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