The world's largest supplier of underfloor heating

ProWarm™ Lifetime Warranty

ProWarm™ offer a Lifetime Warranty on all their electric systems, including all thermostats. Their unique CableSafe™ guarantee ensures a 'no quibble' exchange on any damaged cable during installation.

Standard manufacturer warranties apply to all other non ProWarm™ products

  • ProWarm™ have such confidence in the quality of their products that they offer a Lifetime Warranty against failure of an underfloor heating mat or cable, due to manufacturing defects, as well as a Lifetime Warranty on all thermostats.
  • ProWarm™ products meet all test requirements of International Standards (IEC 60335/IEC 60800/IEEE515, IS1554/694,etc) and are CE approved by SGS.
  • ProWarm™ underfloor heating cables and mats come with a Lifetime Warranty providing they have been installed by an Approved Electrician in accordance with the IEE 17th Edition wiring regulations and the installation conforms to Part P of the Building Regulations 2005. The installation must be in accordance with the manufacturers guidelines and the relevant warranty certificate has been completed and registered online at within 28 days of completion of the works, any failure to do this will result in a void of guarantee. This warranty is in addition to and supplements your statutory rights and that those rights are not affected in any way. If you do not register for the extended warranty within 28 days then the standard warranty will apply which is a period of 1 year.

NB: This warranty does not cover any floor coverings or cost of labour involved, please see our Terms & Conditions for more details. All warranties policies are non-transferable.

The ProWarm™ CableSafe™ installation guarantee is simple...

*There are some conditions that must be met in order to validate the Guarantee

  • You have purchased a ProWarm™ product and followed the recommended installation procedures in the Installation Guide. Any failure to follow these instructions will invalidate the guarantee.
  • If you cut or damage the heating mat/cable before installing your finished floor covering simply return the damaged mat/cable to your retailer within 28 DAYS of purchase, accompanied by your original dated sales invoice.

All ProWarm™ water systems come with a 50 year pipe warranty

  • Pipe 50yrs
  • Thermostat(s) 25yrs*
  • Manifold 10yrs
  • Actuators 3yrs
  • Pump 2yrs
  • Wiring centre 2yrs
  • Ball/Fill valves 3yrs

*ProWarm™ Thermostat(s) 25yrs. Heatmiser Thermostat(s) 2yrs