Price match promise
At The Underfloor Heating Store, we value our customers before anything else. We pride ourselves on the highest quality customer service and we strongly believe all of our customers should love shopping with us and never have to worry about any purchase they make.
That's why we're happy to offer our Price Match Promise, ensuring a price doesn't stop you from shopping with us.
We're proud to be the number one underfloor heating store in the UK and with price being important to our customers, we actively monitor the prices offered by those in our market to ensure we stay competitive. If you find another brand with a price as good or better than us, we'll be happy to slash our prices to ensure you can stick with a trusted, reputable brand where you can be safe in the knowledge that we'll be there for you if something goes wrong with your order or if you need further technical support once receiving your order.
How do I qualify for a price match?
The competitor's product must be identical (or directly comparable) to the product sold on our site.
The competitor's product must be in stock at the time of the price matching.
The competitor’s price must still be lower after any additional shipping costs or VAT is added.
The competitor's price excludes quantity or membership discounts.
If a price you'd like matched is valid through a voucher-type discount or promotion, that discount must be live and visible to all site visitors at the time of the price matching.
The competitor is not within our reseller program.
How to obtain a match?
If you would like a price matched, please contact our sales team on 01268 567016. Alternatively, you can use the website live chat or email us on firstname.lastname@example.org and we'll be happy to get back to you as soon as possible.