Delivery Information
PLEASE NOTE:
Due to planned strikes, there may be delays during the period of February 16th – 17th. We apologise for any inconvenience this may cause, and thank you for your patience.
At The Underfloor Heating Store, we strive to make every step of your order as easy and convenient as possible, from finding the right underfloor heating setup to best suit you to taking delivery of your system the very next day.
We're proud to offer a range of delivery options to suit you, including free delivery on all of our orders or next working day delivery for a fixed price of £5.
WHERE DO WE DELIVER?
We've been delivering underfloor heating across mainland UK for over 10 years and we're proud to continue to deliver to addresses across England, Scotland and Wales.
Unfortunately, we do not currently ship to the Channel Islands, Northern Ireland, Ireland or elsewhere in the world. Wondering if we'll ship to you? Reach out to us on 01268 567016 and we'll be happy to assist!
OUR NEXT DAY DELIVERY SERVICE
We're proud to be able to offer next working day deliveries to all of our customers, ensuring you can get those last-minute orders in for your big project or a session of weekend DIY.
For all next working day deliveries, your order must be placed by 4pm on Monday to Friday, excluding bank holidays. All of our orders placed with next day delivery will be delivered the next working day (i.e the next day excluding weekends and bank holidays).
Unfortunately, we cannot offer next day delivery on any of our pallet deals, shower trays, Lustrolite panels, heat pumps or water cylinders.
Although we endeavour to always ensure your 'next day deliveries' are with you for the very next day, sometimes unforeseen circumstances, such as our third party couriers not being able to deliver on time may hinder this. This is very rare, but we cannot be held responsible for the late delivery of an item, or any costs incurred by customers' tradesmen unable to work. Please ensure you have your materials before booking in any trades.
FREQUENTLY ASKED QUESTIONS
When is the earliest I can get my order delivered?
The earliest you'll be able to receive your order is normally the next working day. For orders that are placed on Sunday, this will arrive on Tuesday at the earliest due to minimal warehouse activity over the weekend. With a next working day delivery option available at checkout, you could place an order any time before 4pm and receive your items the very next day. Orders placed after 4pm are unable to be shipped next day, and will arrive the next working day thereafter.
What time will my order come?
The time your order will come depends entirely on the courier. For most orders, we can supply order tracking which will indicate an estimated time of which your products are set to arrive. If you haven't received a tracking email for your order, please contact our customer services. You can do this at ease via our websites live chat function.
Can I change my delivery date?
Yes, we can happily change the delivery date of your order as long as the order hasn't already been sent out. For more information regarding changing your delivery date, please contact our customer service team.
Can I change my delivery address after ordering?
Unfortunately, in most circumstances we are unable to change your orders delivery address.
Can I collect my order from your trade counter?
We allow customers to collect their order from our trade counter and showroom in Basildon, Essex, however we currently do not have click and collect functionality built into our website. For click and collect orders, please call the sales team on 01268 567016.
Can I order to another address other than mine?
If your credit/debit card or other payment method has passed all of its security checks in checkout, you should be able to select a different address other than the billing address.
Excellent !!!
Ordered on line; the all process was smooth and the delivery arrived on time. The product is great we have already used it in other houses we have been refurbishing, easy to install and with great performance.'
Dany
A masterclass in customer service
'What a pleasure to do business with this company, I've bought 5 underfloor heating mats and other sundries. I had a few questions and they were all answered promptly. it was great to get the confirmation emails and a note to say theyd been despatched. All orders arrived safe and sound next day. dead easy to fit and I'm pleased I watched their instalation video or I'd have ordered to much'
David
Fast, friendly and good value
'I am a Brit living in Sweden and i ordered an underfloor heating system which i received within a week, intact and everything there as should be. I was very pleased with the service and the helpfulness of the staff and as a result im ordering another system for the groud floor of my house with more to follow when i do the basement area. Friends are also ordering this week for their house here as we cant match the price to quality.I would recommend.'
Tony D
The best delivery ever
'My order was dispatched on Monday and on Thursday morning it was in Ukraine (moreover, Wednesday was public holiday in Ukraine) Just 3 days! It is unbelieveable! It the best delivery I have ever dealt with. Thank you for such a great service!'
Kate Nikitnik