At The Underfloor Heating Store, we strive to make every step of your order as easy and convenient as possible, from finding the right underfloor heating setup to best suit you to taking delivery of your system the very next day.
We're proud to offer a range of delivery options to suit you, including free delivery on all of our orders or next working day delivery for a fixed price of £4.99
2-3 working days delivery - FREE (Order before 4pm Monday - Friday)
Next working day - £4.99 (Order before 4pm Monday - Friday, applies to orders over £19.99)
Next working day before 10.30am - £14.99 (Order before 4pm Monday - Friday)
Saturday delivery - £29.99 (Order before 4pm Monday - Friday)
At The Underfloor Heating Store, our customers have 30 days to upgrade, replace or refund their orders.
Returns
At The Underfloor Heating Store, we want to ensure you are happy with every purchase you make. If you have any issues with your chosen product, whether damaged, faulty or simply an unwanted item, you can simply return what you bought for a refund. Learn more.
Replacements
We take great care in the delivery of all of our products, however, in the event of your delivery arriving damaged or if you notice a manufacturing fault of any kind within 48 hours of delivery, you're within your rights to a replacement. Learn more.
Upgrades
Within 14 days of purchasing from us, you are eligible to upgrade if you deem you want something a little better. Simply send it back to us brand new and we'll happily assist you with an upgrade to your order. Learn more.
Lifetime warranty
At The Underfloor Heating Store, we are committed to providing our customers with high-quality products and outstanding customer service. That's why we offer a comprehensive warranty on all of our underfloor heating products, with a lifetime warranty for our ProWarm range of products.
Our warranties are designed to give you peace of mind and ensure that your underfloor heating system operates reliably for years to come.
At The Underfloor Heating Store, our main priority is customer satisfaction. To cement our commitment to this, we are proud to offer our Underfloor Heating Price Match Promise. If you find a lower price on an identical product anywhere else, we will match it – guaranteed!
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